Refund and Returns Policy

Overview

At 210 Catering, your satisfaction is our top priority. We understand that sometimes plans change or unexpected issues arise. Our goal is to make the return process as smooth as possible for you.

Online / Drop-off Refunds and Cancellations

1. Orders Canceled Within 48 Hours of Delivery:

If you cancel your order within 48 hours of the scheduled delivery, you are eligible for a full refund. Please contact our customer service team immediately to process your cancellation.

2. Orders Canceled Less Than 48 Hours Before Delivery:

For orders canceled less than 48 hours before delivery, a 50% cancellation fee will be applied to cover preparation costs. The remaining 50% will be refunded to your original payment method.

3. Refunds for Quality Issues:

If you experience any issues with the quality of our food or services, please notify us within 24 hours of receiving your order. We will evaluate the situation and offer a full or partial refund based on the issue. Photos and detailed descriptions of the problem will help expedite the process.

4. Non-Refundable Items:

Customized orders and special menu items are non-refundable unless there is a significant issue with the order. Please review your customized order details carefully before finalizing.

Full-Service / Buffet-Style Terms Only

Payment Terms:

Client agrees to pay a deposit of 50% at the time of booking, with the balance due 1 day prior to
the event date. Any additional charges incurred during the event, including overtime or additional services, will be invoiced and payable within 24 hours after the event

Booking & Deposit
To secure the event date, the Client is required to pay a deposit of 50% of the total catering cost
at the time of booking. The event date is not reserved until the deposit is received by the
Caterer. Without this deposit, the Caterer cannot guarantee availability for the requested date.
The remaining balance must be paid in full 24 hours prior to the event.

Cancellations & Refunds
A 50% deposit is due upon booking.
10% cancellation fee applies for cancellation of the event.
If the Customer cancels the day of the event the deposit will be forfeited.

Return Policy Process

1. Contact Us:

Reach out to our customer service team via email at support@210catering.com or call us at (210) 802-6112 to initiate a return or refund request.

2. Provide Order Details:

Please have your order number, the date of delivery, and the reason for the return or refund ready when you contact us. This will help us resolve your issue as quickly as possible.

3. Resolution Timeframe:

We strive to process all refund and return requests within 3-5 business days. You will receive an email confirmation once your refund has been issued.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@210catering.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@210catering.com and send your item to: 2186 Jackson Keller Rd #638 San Antonio, Texas 78213.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

Our refund and return policy lasts 30 days for items shipped. If 30 days have passed since your purchase of a shipped order, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
All items not in its original condition, is damaged or missing parts for reasons not due to our error.
All items that is returned more than 30 days after delivery

To return your product, you should mail your product to: 2186 Jackson Keller Rd #638 San Antonio, Texas 78213.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our Commitment to Quality

At 210 Catering, we take pride in delivering high-quality food and exceptional service for every event. If something doesn’t meet your expectations, we want to make it right. Finally, our returns policy is designed to ensure that you feel confident and secure when choosing 210 Catering for your next event.

Contact Us

For any questions or concerns regarding our returns policy, please don’t hesitate to reach out. We’re here to help!

Customer Service: Email: support@210catering.com
Phone: (210) 802-6112
Hours: Monday – Friday, 9:00 AM – 6:00 PM